Unit 051

Unit 4277-051 Promote communication in health, social c ar or tiddlerrens and preadolescent battalions settings 1. 1 Identify the different rationalitys why people communicate There be 6 main reasons why people communicate. First to stimulate relationships, its important for the staff and the parent to build relationships but also the staff and the nestling. It is also important for staff to build relationships with other staff members. Another reason you lay down to manage this relationship with the parent or the child, a little Hello and Goodbye is maintaining a relationship.Another is gaining and sharing entropy, its important you speak to e very parent when they are falling/picking up there child for general everyday information. For example how their child slept the night before, could he/she be tired, affect a sleep a little earlier. Or if there child is a little poorly, on medication. Then for when there picking up there child, to state them how there childs been, activities/events happening in the nursery, if they deficiency to bring anything in etc.Then its also important that staff members share the information with other staff members, for example, if a child needs medication at a certain time, tell all the staff members in that room so everyone is aware of it. Express needs and olfactory sensationings is some other reason why people communicate. This is important because if a child is feeling sad, angry, they need to feel that they kitty communicate with a staff member and tell them that they are feeling sad/angry/upset and why so that the staff member crowd out try help them. It can become very frustrating for young people to keep all their emotions in.Then its also important so they can tell the staff their needs, for example if they need the toilet, need to wash their hands. Sharing ideas and thoughts is another reason why people communicate, this could be parents/young people/ children telling staff of new ideas they have. Its important to make their ideas and thoughts feel welcome. Gaining reassurance and acknowledgement, with young people, children this could be praising them for doing something or giving them physical reassurance by giving them eye contact or taking an interest in what they are doing. 1. Explain how communication affects relationships in the work setting Poor communication can lead to misunderstandings and poor performance. More seriously can lead to harming a child and/or breaking the law. Communication is important for staff too, universe subject to talk to others in the work place will turn in you more(prenominal) computer backup and you can share ideas and information. You will be able to work as a team to create a work place that is unspoiled to work. Good communication is very important with the children will form trusting relationships and help them to settle in and develop.Good communication with the parents is important as well, sharing information regarding childrens c are and development, good communication between the two will promote positive relationships. 2. 1 Demonstrate how to establish the communication and language needs, wishes and preferences of individuals 2. 2 Describe the factors to consider when promoting effective communication There are many factors to consider when communicating with others. The first factor is Environment we need to think whether the environment is ok to share information.If the environment is loud or busy it may be very difficult to exchange psycheal information. For some parents/young children a quiet place may be required to exchange information. Proximity, orientation and posture are 3 factors we need to consider. Proximity is the distance between you and the person you are communicating with. Babies and young children that you are close with need you to be close to them when communicating, whereas babies and young children that are not familar with you may need you to be more distant they could see it as intimidating or scary.Then you need to be aware of cultural differences. You will notice if someone is cover chargeing away a little from you or is moving closer. Orientation relates to your bodys position. When speaking to a parent you tend to stand close on a slant with them whilst talking so you can make eye contact but you are also aware of everything else going on, and is easy to break of if needs be. Posture is the way you are standing or sitting. If you are sitting you need to make sure youre not giving out signals that you are bored, like leaning back on your chair.Its important you make sure people know youre interested like leaning forward on the chair. Listening Skills Active listening is ofttimes used to describe good communication, this means dont just listen, think about their body language, what they are hearing, gesture and any other signals they are sending out, give them your full attention and dont just focus on what they are saying but how they are saying it. I ts very important when encouraging young people to speck and dealing with difficult situations. TimeAllowing sufficient time for Adults and children to think about how they are going to communicate. This is important with young children when communicating but also can be for adults receiving unexpected information or complex. 2. 3 Demonstrate a range of communication methods and styles to meet individual needs 2. 4 Demonstrate how to oppose to an individuals reactions when communicating 3. 1 Explain how people from different backgrounds may use and/or interpret communication methods in different ways Communication can be slightly different when using it with other people from different backgrounds.Different people from other backgrounds may use verbal communication to express what they think, til now they could also use non-verbal communication to put their point across. People from different backgrounds can find some forms of communication rude, eye contact/hand gestures. 3. 2 Id entify barriers to effective communication Speaking a different language is one barrier, when someone speaks a different language or uses sign language, they may not be able to understand what the other person is trying to say. 3. Demonstrate ways to overcome barriers to communication 3. 4 Demonstrate strategies that can be used to clarify misunderstandings 3. 5 Explain how to access extra support or services to enable individuals to communicate effectively. In Leeds, we have great support services to support children and adults with communication problems. There are childrens centres all around Leeds that support families and can direct families to other agencies 4. 1 Explain the moment of the term confidentiality Confidentiality is very important in a nursery setting.It is about respecting other peoples rights to privacy and keeping safe the information that they have provided. Sometimes when working with young children they give us information that id no intended to be shared ar ound, sometimes this information may be of a personal nature or simply not relevant to other people. All information gained during work is confidential this means anything you could not be able to find out as a member of the public is likely to be confidential. Data protection act 1998 4. 2 Demonstrate ways to maintain confidentiality in day to day communication 4. Describe the potential tension between maintaining an individuals confidentiality and disclosing concerns While parents and children have the right to confidentiality, there are occasions when the need to maintain confidentiality might be breached, for example where there are concerns for childs welfare, maybe abuse. If there is a concern that a child is being abused its staffs job to disclose this information to the designated/manager of the setting unless they think by disclosing the information will put the child/young person in further danger.