ESL Dialogue to Make an Appointment With the Dentist

ESL Dialogue to Make an Appointment With the Dentist In teaching English and a Second Language (ESL) or English as an Alternative Language (EAL)  students how to properly communicate in English, oftentimes specific examples will help them to understand the dynamics of English grammar and usage at play in real life circumstances, though it is important to also emphasize the technical rules associated with each grammatical situation. One such example of a situation an ESL or an EAL  student may encounter outside of school is scheduling an appointment at the dentist- or doctor, but its best to keep these types of exercises simple and one-dimensional to present the clearest message to students. In this scenario, the teacher should begin by playing the role of the dentist office assistant, mining answering a phone that the student, the patient, should voice.   ESL Dialogue for Practicing Scheduling Medical Appoints Dentist Office Assistant: Good morning, Beautiful Smile Dentistry, this is Jamie. How may I help you today? Patient: Good morning, Id like to schedule a check-up. D:  Id be happy to do that for you. Have you been to Beautiful Smile before? P: Yes, I have. My last check-up was six months ago. D: Great. Can I get your name, please? P:  Yes, of course, sorry. My name is [students name]. D: Thank you, [students name]. Which dentist did you see on your last check-up. P:  Im not sure, really. D: Thats OK. Let me check your chart... Oh, Dr. Lee. P: Yes, thats right. D: OK... Dr. Lee has time next Friday in the morning. P: Hmmm... thats not good. Ive got work. How about the week after that? D: Yes, Dr. Lee has sometimes open. Would you like to suggest a time? P: Does he have anything open in the afternoon? D: Yes, we could fit you in on Thursday, January 14th at 2.30 in the afternoon. P: Great. Thatll work. D: OK, thank you for calling Mr. Appleman, well see you next week. P:  Thank you, bye-bye. Key Phrases for Making Appointments to Emphasize The key takeaways from this exercise are the phrases that one might encounter at a doctor or dentists office that may be confusing to new English learners like which dentist did you see? or we can fit you in, which makes no sense in the literal interpretation of the phrase. The most important phrase for an ESL student to learn here, though, is Id like to schedule or make an appointment, but its also important to be able to understand the response, like if the office assistant had said I wish I could help as a rejection- an ESL student may not understand this means there is nothing that assistant can do to match that persons schedule. The phrase check-up and have you been to Dr. Xs before are both unique to ESL students because they present a colloquialism commonly used to describe situations specific to visiting a doctor or dentist.