Northwest Insurance

Name: Sylvia Civanova Section: S99B Instructor: Mr. Hvorecky Date: November 21, 2001 north-west Insurance orbit Northwest Insurance is a major regional party which has four autonomous discrepancys that handle life insurance, automobile insurance, homeowners and renters insurance, and seclusion planning.

Although their randomness agreement division is large, it is overworked. Employees of Northwest Insurance piece out advantages of using computing machines and now requested more computers and softw be product development from IS. The bud nominate of information placement departure allowed to cloud exclusively 30% of requested computers to each(prenominal)(prenominal) one year for the abide three eld and only 50% the two years before that. However it takes about siw months for work to even issue on a softw ar request.

Because of dissatisfaction of information body department, divisions started independently providing their own PC support. They buy it from their own budgets and gull pulled employees with computer knowledge from their jobs to support their coworkers computing needs.

Problems 1. As each division has bought their own computers the problems with hardw atomic number 18 appeared. Because the computers purchased by divisions are non Northwest Insurance standard computers, information agreement department refused to fix these problems. They did not use knowledge of specialist from information system departure at that placefore happened that the computers are not compatible.

2. In each division, now 80% of employees have their own computer on their desks. Individual users also develop some database applications and tracking programs. The applications uncommitted on the network are E-Mail and access to the important mainframe. However, they copied data from one computer to another and the data configurations are not compatible. Many of the created programs by employees by their own have minor irritating errors.

3. Because of individual purchase of computers by each divisions and lack of knowledge, Northwest Insurance is unable to benefit from sacramental manduction data because there is no connectivity. Employees installed their own programs and they are not connected to the information system department. The IS network has limited aptitude and two LANs installed by departments in the retirement planning divisions are not connected to the IS network or each other.

4. A large database was recently lost in the automobile insurance division. The employee involved was only person with access to the data and there was no backup.

Solutions 1. fabricate cooperation amongst information system department and divisions - All information system departments has their specialist which could be facilitative with purchasing new computers for each division of company.

- Compatibility of the computers with information system department is very important 2.



Develop the training system of employees - When the company is setting up new computers the subordinate employees are needed to solve all problems - The using of specialists or qualified people would avoid of hardware problems - Specialists could also developed the programs without errors 3. Create club with the central mainframe - Applications and data should not be created by employees by their own but should be displace from main database to be compatible 4. Increase the alliance between IS and divisions - All data and applications should be connected with IS and also with each other and everyone should have access to the same data. This is possible only with connection to information system department.

5. Hire new employee creditworthy for information system - if the divisions decided to buy their own computers without information system departure, they should hire new employees able to work with computers purpose The main problem of Northwest Insurance is their lack of connection between information system department and other divisions. The determination to purchase new computers is benefiting and company can profits from pot of operations. However, the right and quality installation of the computers is very important. Lack of compatibility of computers and connection with information system department caused to Northwest Insurance masses of problems and probably financial losses. The combination of qualified persons and cooperation with information system department could help to avoid lot of problems.

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